Privacy Policy

At Commercial Facility Services (CFS), we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What Personal Information We Collect

We may collect the following types of personal information:

  • Full name and contact details (e.g. phone number, email, address)
  • Business or company details (if applicable)
  • Information you provide through contact forms, service requests, or during client onboarding
  • Employment or application details if applying for a role with Commercial Facility Services (CFS)
  • Details about buildings or facilities you manage or engage us to support
  • Technical data such as IP address and browsing behaviour when visiting our website

How We Collect Your Information

We collect personal information directly from you when you:

  • Contact us via phone, email or website forms
  • Engage our services or request a proposal
  • Interact with our staff in person or online
  • Visit and use our website (via cookies, tracking tools, or analytics)

We may also collect information from third parties such as building owners, property managers, or service partners, where necessary for the delivery of our services.

Why We Collect Your Information

We collect, use and store your information for the following purposes:

  • To provide and manage facility services for our clients
  • To communicate with you and respond to enquiries
  • To send updates, service reports, or operational notifications
  • To improve our service delivery and client experience
  • To comply with legal obligations and resolve disputes
  • For internal training, quality assurance, and operational planning

Disclosure of Your Information

We do not sell your personal information. However, we may disclose it to:

  • Contractors or service providers working with us on your site
  • Technology partners or platforms we use for reporting and communication
  • Regulatory bodies if legally required
  • Our professional advisers (e.g. legal, accounting, insurance)

All third parties are required to comply with relevant privacy obligations.

Storage and Security

Your personal information is securely stored in our systems, protected by password and access controls, and regularly reviewed to ensure data integrity. We take reasonable steps to prevent unauthorised access, misuse, loss, or disclosure.

If your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Access and Corrections

You have the right to access your personal information and request corrections if you believe it is inaccurate or outdated.

To make a request, please contact us using the details provided below.

Website and Cookies

Our website may use cookies and tracking tools to monitor user behaviour and improve user experience. This may include information such as pages visited, session duration, and referral source.

You can disable cookies in your browser settings if you prefer.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing personal information.